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PEC
Syracuse, NY | Full Time
$44k-54k (estimate)
9 Months Ago
J.R. Clancy
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$51k-63k (estimate)
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PEC
Syracuse, NY | Full Time
$91k-111k (estimate)
9 Months Ago
Embassy Suites Syracuse
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US Veterans Health Administration
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1 Month Ago
IT Support Technician
PEC Syracuse, NY
$44k-54k (estimate)
Full Time | Wholesale 9 Months Ago
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PEC is Hiring an IT Support Technician Near Syracuse, NY

Job Description:
Attends to phone calls and emails requesting hardware, software, and network related support from end-users (including customers), tracks unresolved issues until resolved, and escalates issues appropriately. Assists IT department staff with various IT projects including, but not limited to client systems and peripherals both on-site and at remote locations as needed (laptops, desktops, monitors, IP phones, cell phones, projectors, printers, Smart TVs), networking systems (wiring, routers, switches, firewalls, VPNs, wireless access points, phones, network printers, IP cameras, SPAM filtering appliances), server systems (firewalls, domain controllers, communications servers [email, mobile, phone, IM], database-backend/frontend servers, file servers, web servers, standalone product/service-specific servers, backup servers/appliances). Uses sound judgment to ensure security of PEC’s assets. Maintains proper documentation of both resolved and unresolved issues.
Required Education / Preferred Education:
Bachelor's degree in IT related field / Advanced degree in IT related field
Required Experience / Preferred Experience:
3 years in IT related experience (or education) / 5 years in IT related experience
Required Skills:
  • Understanding of various desktop/laptop hardware and peripherals
  • Understanding of Microsoft client operating systems
  • Understanding of Microsoft client software
  • Understanding of basic 3rd party software
  • Understanding of basic networking concepts (including wireless technologies)
  • Understanding of mobile operating systems (iOS, Android) 
  • Ability to troubleshoot both hardware and software issues in various ways
  • Candidate must have the ability to multi-task while tracking and completing open issues
  • Candidate must be able to work as part of a team
  • Candidate must be able to work in a flexible and growing environment
  • Candidate must be able to express themselves in both written and verbal communication
  • Candidate must be able to communicate to customers with various levels of technical knowledge
Preferred Skills:
  • Understanding of server hardware
  • Understanding of Microsoft server operating systems
  • Understanding of email technologies and protocols (Exchange, SMTP, POP3, IMAP, ActiveSync)
  • Understanding of advanced networking concepts and fundamentals
  • Understanding of VPN and VoIP technologies
Location:
Syracuse, NY
Salary Range:
Based on experience

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$44k-54k (estimate)

POST DATE

07/10/2023

EXPIRATION DATE

05/14/2024

WEBSITE

peccorp.com

HEADQUARTERS

BOCA RATON, FL

SIZE

500 - 1,000

FOUNDED

1984

CEO

RAF GOOSENS

REVENUE

<$5M

INDUSTRY

Wholesale

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If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Support Technician job description and responsibilities

They help businesses and consumers optimize the use of their computers.

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Computer support specialists maintain computer networks and provide technical help to computer users.

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Provided complete technical support and guidance to users for all software and hardware.

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Provided computer help desk support via telephone communications with end-users.

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Technical support technicians often work for companies to maintain network systems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Technician jobs

Must be willing to learn new task as the customers have very specific software and support requirements.

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Must have own vehicle for local travel to provide onsite support when required.

02/17/2022: Tacoma, WA

Earn an associate or bachelor's degree.

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Earn tech-related certifications.

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Practice to fix common computer problems.

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Step 3: View the best colleges and universities for IT Support Technician.

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